Awards and Recognitions

What are you dreaming of during your holiday in Suffolk? Could it be a romantic walk on a sandy beach, or a fun family day at a local attraction? Maybe you and your dog could discover Suffolk’s miles of country walks, or perhaps you just want to cosy up in one of our many award-winning pubs or tearooms? Whatever you need from your Suffolk break, one thing which should be at the top of your list is a gorgeous holiday home. Here at Suffolk Hideaways, that’s just what we have to offer.

For us, part and parcel of that fantastic holiday cottage experience is enjoying exceptional customer service. That’s why we’re with you every step of the way, from the moment you start looking for your property to when you’re enjoying the holiday itself. Whether you need help finding the perfect holiday home for your family or are looking for recommendations for things to do in the local area, our expert team are dedicated to helping you get the most from your precious holiday time.

Nothing makes us happier than helping people discover Suffolk, and we’re always over the moon to hear your feedback… that’s how we really know that we’re doing a good job! Our customer service efforts have also been recognised with several industry awards over the last few years, allowing you to book with confidence.

Cottage and accommodation awards 2025

Feefo Platinum Trusted Service Award 2025

We’re proud to have received our fourth Platinum Trusted Service Award in 2025.

Previous awards

Feefo Platinum Trusted Service Award 2024

In 2024, our exceptional customer service earned our third Platinum Trusted Service Award.
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Feefo Platinum Trusted Service Award 2023

Another Platinum Trusted Service Award rewards our team’s amazing commitment to exceptional service.

Feefo Platinum Trusted Service Award 2022

The Platinum Trusted Service Award is awarded after receiving a Gold Trusted Service Award for three consecutive years.

Feefo Gold Trusted Service Award 2021

Another year of fantastic service meant another Feefo Gold Trusted Service Award.

Feefo Gold Trusted Service Award 2020

The Feefo Gold Trusted Service award is awarded after receiving a service rating over 4.5, from real customers’ reviews.

What makes Suffolk Hideaways special?

Looking for your dream getaway? We’ve carefully hand-picked a fantastic collection of over 150 holiday homes, all beautifully decorated and equipped, and tucked away in some of Suffolk’s most popular locations. And to ensure your cottage holiday goes as smoothly as possible, our expert team is committed to providing the very best service, right from the moment you book to the day that you go home.

Here at Suffolk Hideaways, we provide a friendly, professional service to both our guests and homeowners, who we work closely with to maintain the standard of our holiday homes. This means we’re always on hand to help with recommendations, and to provide tips and ideas throughout the booking and planning process. From a friendly voice at the end of the phone, to a wealth of information here on our website, our expert team is always here to help you get the very most out of your holiday.

From cosy boltholes for a romantic weekend, to larger properties to share with the whole family, there’s something to suit everyone and every budget. Your holiday is our number one priority, so let us help you make some memories in Suffolk this year.