Our experienced bookings team act on your behalf and deal with all enquiries whether they be via phone, email, website or LiveChat and convert these to live bookings. We manage all the administration in respect of taking deposit and balance payments and liaise closely with your guest in the run-up to their stay. We also liaise with both you and/or your housekeeper as soon as either a provisional or confirmed booking is made, along with any specific housekeeping instructions to ensure the guest experience is as good as it can be.
Once guests have arrived at your property, the guest is provided with your details allowing you to respond to any feedback or any issues that may arise during their stay and your contact numbers will be included within our professionally printed Suffolk Hideaways Property Information Guide.
By opting for the Marketing Service, you will be responsible for ensuring the changeovers take place efficiently between guest stays and any property maintenance matters that may arise between lets.